Contacting Support

Don't worry, you can contact us directly:
To: support@taoeffect.com
Subject: Problem with Espionage
Body: Please include...
  1. The version of Espionage that you were using. (You should be using the latest version)
  2. A complete description of what you were doing when the problem occurred.
  3. All logs associated with the problem. (See below...)

Perhaps the single-most helpful thing you can do to help us fix the problem you're having is to include any logs from Espionage.

You can watch a video on how to do this by clicking this text, or following these instructions:

  1. Open the Console application (use Spotlight to find it), and from the File menu, open the system log file:
  2. Select all of the messages associated with Espionage:
  3. Check the time-stamps on them to make sure they are the correct messages. Copy (⌘-c) these messages and paste (⌘-v) them into the email that you send to us, along with a description of what you were doing when the problem occurred.